Terms and conditions of the online store gold24.com

Terms and conditions of the online store gold24.com

The document primarily defines the rules under which contracts are concluded in the Store, including the presentation of important information about the Seller, the Store and the rights of consumers.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order execution
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Attachment No. 1: Model withdrawal form

§ 1 DEFINITIONS

Business days – days from Monday to Friday except for public holidays in Poland. Consumer – a Buyer who is a natural person, buying from the Store or taking steps to make a purchase, without direct connection with his/her business or professional activity. Buyer – any entity buying from the Store or taking steps to make a purchase. Privileged Buyer –a Consumer or a Privileged Entrepreneur. Privileged Entrepreneur – a Buyer who is an individual, concluding or intending to conclude a contract with the Seller under the Terms and Conditions directly related to his business, but not of a professional nature for him. Terms and Conditions – theseRegulations. Store – online store gold24.com operated by the Seller at https://zloto24.com. Seller – Patryk Barski, entrepreneur conducting business activity under the name Patryk Barski Rest Group, registered in the Central Register and Information on Business Activity conducted by the minister responsible for economy and keeping the Central Register and Information on Business Activity, NIP 9452196532, REGON no. 364954520, Osiedle Avia 6/107ConsumerRights Act – the Polish Act of May 30, 2014. On consumer rights((Journal of Laws of 2023, item 2759 t.j.).

§ 2 CONTACTING THE SELLER

  1. Postal address: Osiedle Avia 6/107, 31-877 Kraków
  2. E-mail address: kontakt@zloto24.com
  3. Phone: +48691441442
  4. The cost of a telephone call or data transmission made by the Buyer is based on the basic tariff of the telecommunications operator or Internet service provider used by the Buyer. The Seller notes that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission – depending on the tariff adopted by the telecommunications operator or ISP used by the Buyer.

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store you need:
    • device with internet access
    • A web browser that supports JavaScript and cookies.
  2. For placing an order in the Store, in addition to the requirements specified in paragraph. 1, an active e-mail account is necessary.

§ 4 SHOPPING IN THE STORE

  1. Product prices shown in the Store are the total prices for the product.
  2. The Seller notes that the total price of an order consists of the price indicated in the Store for the product and, if applicable, the cost of customization and delivery of the goods.
  3. The product selected for purchase should be added to the shopping cart in the Store.
  4. The Buyer then selects the method of delivery of goods and the method of payment for the order from among the options available in the Store, and provides the data necessary to complete the order placed.
  5. The order is placed when the Buyer confirms its contents and accepts the Terms and Conditions.
  6. Placing an order is the same as concluding a contract between the Buyer and the Seller.

§ 5 PAYMENTS

  1. The following payment methods are available in the Store:
    1. A simple wire transfer to the Seller’s bank account;
    2. via paynow payment platform
    3. cash on delivery, i.e. cash on delivery of the goods to the Buyer;
  2. If you choose to pay via a payment platform, mBank S.A. service provider.
  3. If the Buyer chooses to pay in advance, the order must be paid for within 7 Business Days of placing the order.
  4. By purchasing from the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw his acceptance.
  5. If the order is placed by e-mail, or by phone, the Buyer is required to pay a deposit of 30% of the purchase price, payable by bank transfer on the basis of the proforma invoice attached to the e-mail.
  6. The remaining amount of 70% will be paid by wire transfer on the basis of the final invoice attached to the email sent to the Buyer, or cash on delivery to the courier.

§ 6 ORDER EXECUTION

  1. The time limit for the execution of the order is indicated in the Store, but no longer than 4 weeks from the date of posting of payments referred to in § 5 paragraph. 1. pt. 5., in case of a longer term, the appropriate information will be sent.
  2. In the case of implementation of the order via e-mail or other Internet platform, or instant messenger, the Buyer will receive a completed form for its acceptance, after acceptance the Seller will send to the e-mail address, a proforma invoice for payment of the deposit, unless the Buyer declares payment of the entire purchase price.
  3. If the order is processed over the phone, the Buyer will receive an email with the form filled out by the Seller to which a proforma invoice will be attached,
  4. The lead time begins to run after the payment of the amount from the proforma invoice and is up to 6 weeks from the receipt of the credited payments on the Buyer’s bank account.
  5. If the Buyer has chosen to pay in advance for the order, the Seller will proceed with the order after payment of the purchase invoice.
  6. In a situation where the Buyer has purchased products with different lead times within one order, the order will be fulfilled within the time limit applicable to the product with the longest lead time.
  7. States on the territory of which delivery is made:
    • Poland
    • European Union
  8. The following delivery methods are available in the Store:
  1. via courier service;
  2. Via the Polish Post;
  3. via ORLEN Parcel;
  4. To InPost parcel machines.
  1. The buyer can pick up the goods in person at the company’s headquarters during its opening hours.
  2. If the Buyer chooses personal pickup, the goods will be ready for pickup on the indicated order processing date.

§ 7 RIGHT OF WITHDRAWAL

  1. A privileged buyer has the right to withdraw from a contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. The deadline for withdrawal expires after 14 days from the date:
    1. in which the Priority Buyer took possession of the goods or in which a third party other than the carrier and designated by the Priority Buyer took possession of the goods;
    2. on which the Priority Buyer took possession of the last good, lot or part, or on which a third party, other than the carrier and designated by the Priority Buyer, took possession of the last good, lot or part, in the case of a contract obligating the transfer of ownership of multiple goods that are delivered separately, in lots or in parts.
  3. In order for a privileged buyer to exercise his right of withdrawal, he must inform the Seller, using the data provided in § 2 of the Regulations, of his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by mail or e-mail).
  4. A privileged buyer may use the model withdrawal form located at the end of the Terms and Conditions, but it is not mandatory.
  5. In order to comply with the deadline for withdrawal, it is sufficient for the privileged Buyer to send information regarding the exercise of his right of withdrawal before the expiration of the deadline for withdrawal.

CONSEQUENCES OF WITHDRAWAL

  1. In the event of withdrawal from the concluded contract, the Seller shall return to the privileged Buyer all payments received from him, including the costs of delivery of the goods (except for additional costs resulting from the privileged Buyer’s choice of delivery method other than the cheapest ordinary delivery method offered by the Seller), immediately and in any case no later than 14 days from the day on which the Seller was informed of the decision of the privileged Buyer to exercise his right to withdraw from the contract.
  2. The Seller will refund the payment using the same means of payment that were used by the Priority Buyer in the original transaction, unless the Priority Buyer agrees otherwise, in any case the Priority Buyer will not incur any fees in connection with this refund.
  3. If the Seller has not offered to collect the goods itself from the privileged Buyer, the Seller may withhold payment until it has received the goods or until it has been provided with proof of their return, whichever event occurs first.
  4. The Seller asks to return the goods to the address: Avia Estate 6/107 immediately, and in any case no later than 14 days from the day on which the privileged Buyer informed the Seller about withdrawal from the sales contract. The deadline is met if the Privileged Buyer sends back the goods before the expiration of the 14-day period.
  5. The privileged buyer shall bear the direct costs of returning the goods.
  6. The privileged buyer shall be liable only for the diminution in value of the goods resulting from the use of the goods other than what was necessary to ascertain the nature, characteristics and functioning of the goods.
  7. If the goods, due to their nature, cannot be returned by ordinary mail, the Privileged Buyer will also have to bear the direct costs of returning the goods. The privileged Buyer will be informed of the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing an order.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

  1. The right of withdrawal from a contract concluded at a distance, referred to in § 7 of the Regulations, does not apply to the contract:
    1. in which the subject of performance is a non-refabricated good, manufactured, or customized to the specifications of the privileged Buyer or serving to meet his individualized needs;
    2. in which the object of performance is goods, which after delivery, due to their nature, become inseparable from other things;
    3. in which the price or remuneration depends on fluctuations in the financial market, over which the Seller does not control, and which may occur before the deadline for withdrawal.

§ 9 COMPLAINTS

I GENERAL PROVISIONS

  1. The Seller shall be liable to the privileged Buyer for the compliance of the performance with the contract, as provided by generally applicable laws, including in particular the provisions of the Law on Consumer Rights.
  2. The Seller requests that complaints (including those regarding the operation of the Store) be submitted to the postal or electronic address indicated in § 2 of the Terms and Conditions.
  3. If the product has a warranty, information about it, as well as its conditions, is available in the Store.
  4. The seller will respond to the complaint within 14 days of receipt.

II PREFERRED BUYERS

  1. Goods
    1. In the event of non-conformity of the goods with the contract, the privileged buyer has the option of exercising the rights set forth in Chapter 5a of the Law on Consumer Rights.
    2. The Seller shall be liable for the lack of conformity of the goods with the contract, existing at the time of delivery and disclosed within two years from that time, unless the shelf life of the goods, as determined by the Seller, its legal predecessors or persons acting on their behalf, is longer.
    3. Under the provisions of the Law on Consumer Rights, in case of non-conformity with the contract, the privileged Buyer may demand:
      1. exchange of goods,
      2. repairs to goods.
    4. In addition, the Preferred Buyer may make a statement about:
      1. price reduction,
      2. withdrawal

in a situation where:

  • The seller refused to bring the goods into conformity with the contract in accordance with Art. 43d para. 2 of the Law on Consumer Rights;
  • The seller failed to bring the goods into conformity with the contract in accordance with Art. 43d para. 4-6 of the Law on Consumer Rights;
  • the lack of conformity of the goods with the contract continues, despite the fact that the Seller tried to bring the goods into conformity with the contract;
  • the lack of conformity of the goods with the contract is so significant as to justify a reduction in price or withdrawal from the contract without first resorting to the means of protection set forth in Art. 43d of the Law on Consumer Rights;
  • it is clear from the Seller’s statement or circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the privileged Buyer.
  1. In the case of goods subject to repair or replacement, the Preferred Buyer shall make the goods available to the Seller. The Seller shall collect the goods from the privileged Buyer at his own expense.
  2. A privileged buyer may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial.
  3. In the event of withdrawal from the contract referred to in this section (relating to goods), the Preferred Buyer shall immediately return the goods to the Seller at the Seller’s expense, to the Seller’s address. The Seller shall return the price to the privileged Buyer immediately, no later than within 14 days from the date of receipt of the goods or proof of their return.
  4. The Seller shall refund to the privileged Buyer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the privileged Buyer’s statement on price reduction.
  5. Out-of-court ways of dealing with complaints and redress of grievances
    1. The Seller shall inform the Consumer about the possibility of using out-of-court procedures for handling complaints and pursuing claims. The rules of access to these procedures are available at the offices or on the websites of entities authorized for out-of-court dispute resolution. The Consumer may use, among others. z:
  • assistance from the appropriate European Consumer Center from the Network of European Consumer Centers. The centers provide information on consumer rights and help resolve disputes in the case of cross-border purchases. The assistance of the European Consumer Centers is, as a rule, free of charge. A list of country-specific Consumer Centers can be found at: https://konsument.gov.pl/eck-w-europie/
  • Online Dispute Resolution (ODR) platform provided by the European Commission, available at: https://ec.europa.eu/consumers/odr

In addition, the following forms of support are available in the Commonwealth:

  • mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php
  • assistance of the locally competent permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which a request for consideration of the case before the amicable court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php
  1. The preceding provision is for informational purposes and does not constitute an obligation on the part of the Seller to use out-of-court dispute resolution.
  2. The use of out-of-court means of handling complaints and claims is voluntary for both the Seller and the Consumer.
  3. The consumer can additionally take advantage of free assistance from the city or county consumer ombudsman.

III BUYERS OTHER THAN PREFERRED BUYERS

For the avoidance of doubt, the Seller notes that to the Seller’s liability to a Buyer other than a privileged Buyer related to a complaint, the provision of § 11 para. 7.

§ 10 PERSONAL DATA

  1. The administrator of the personal data provided by the Buyer while using the Store is the Seller. Detailed information about the processing of personal data by the Seller – including other purposes and grounds for data processing, as well as recipients of the data – can be found in the privacy policy available at the Store – due to the principle of transparency, contained in the General Regulation of the European Parliament and of the Council (EU) on data protection – “RODO“.
  2. The purpose of the processing of Buyer’s data by the Seller, provided by the Buyer in connection with purchases in the Store, is the execution of orders. The basis for processing personal data in this case is:
    • contract or actions taken at the request of the Buyer aimed at its conclusion (Article 6(1)(b) RODO),
    • Vendor’s legal obligation related to accounting (Article 6(1)(c) RODO) and
    • Vendor’s legitimate interest in processing data for the purpose of establishing, investigating or defending possible claims (Article 6(1)(f) RODO).
  3. Provision of data by the Buyer is voluntary, but at the same time necessary to conclude a contract. Failure to provide data will make it impossible to conclude a contract in the Store.
  4. Buyer’s data provided in connection with purchases in the Store will be processed until:
  1. the contract concluded between the Buyer and the Seller will cease to be in force;
  2. the Seller will cease to be under a legal obligation, obliging him to process the Buyer’s data;
  3. the possibility of asserting claims by the Buyer or Seller, related to the contract concluded by the Store will cease;
  4. the Buyer’s objection to the processing of his personal data is accepted – in case the basis of data processing was the legitimate interest of the Seller

– depending on what is applicable to your case.

  1. The buyer is entitled to demand:
  1. Access to their personal data,
  2. their correction,
  3. removals,
  4. processing restrictions,
  5. transfer of data to another controller
    and also the right:
  6. object at any time to the processing of data for reasons related to the Buyer’s particular situation – to the processing of personal data concerning him, based on Art. 6 para. 1 lit. f RODO (i.e., on legitimate interests pursued by the Seller).
  1. In order to exercise his rights, the Buyer should contact the Seller using the data in § 2 of the Regulations.
  2. If the Buyer believes that his data is being processed unlawfully, the Buyer may file a complaint with the authority competent for the protection of personal data. In Poland, this is the President of the Office for Personal Data Protection.

§ 11 RESERVATIONS

  1. It is prohibited for the Buyer to provide unlawful content.
  2. Each time an order is placed in the Store, it constitutes a separate contract and requires separate acceptance of the Terms and Conditions. The contract is concluded for the time and for the purpose of fulfilling the order.
  3. All contracts concluded under these Regulations shall be governed by the laws of Poland, subject to sec. 4.
  4. The choice of Polish law for contracts concluded under these Terms and Conditions with a Consumer does not abrogate or limit the rights of that Buyer under mandatory provisions of law applicable to the Consumer in situations where there is no choice of law. This means, in particular, that if national regulations applicable to a given Consumer provide for protection broader than that provided under these Regulations or Polish law – the broader protection shall apply.
  5. Contracts concluded under the Regulations shall be concluded in the Polish language.
  6. In the event of a possible dispute with a Buyer who is not a Priority Buyer, related to a contract concluded through the Store, the competent court will be the court having jurisdiction over the registered office of the Seller.
  7. Any liability of the Seller in particular under the warranty for defects of things in relation to the Buyer who is not a Priority Buyer, under the contract concluded through the Store – is excluded.
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